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What's New at Metro311

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September 21, 2018

BIG changes are in store for MetroCall 311! 

First, we just changed our name to Metro311.  Why the change? Because we have SO many more ways to get in touch today, whether you're calling 311, going online to report an issue, using email, or chatting with us on (there's a chat link in the bottom right of every page).

But the big news will be coming very soon! Metro311 is launching a whole new online reporting system that makes it much easier to report issues online, lets you see issues that have already been reported on a map, and improves how you track progress of your issue along the way.


And you're really going to love our new mobile app coming soon too. It makes it easier to submit issues to us on the go, and it features expanded services and ways to connect to your city government right in your hand.

Metro311 Mobile App

Stay tuned for the latest updates on these important improvements from YOUR city customer service team! 
You can sign up to be notifed when the system goes live by subscribing to our e-newsletter by email or text.

The Metro311 Team


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Report Something to Us!

MetroCall 311 is now Metro311.  And we have some exciting changes coming soon too!  Learn more now.
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To look up your service request number, sign in anonymously.
  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.